A True Appreciation

“Customer Service is our number one priority.

No amount of additional service charges; No amount of cost cutting;

No amount of interest margin gain will ever reap the financial rewards

that superior customer service will benefit our bank.”

-Charles J. Reid, Vice President Market Development

Providing great customer service is Independence Bank’s #1 priority. We are here for one reason – to make our customer’s financial life better. We do this by providing extraordinary customer service and innovative products and services to meet their financial needs.

Our goal is not only to have “satisfied” customers, but to EXCEED THEIR EXPECTATIONS and provide CONSISTENT, EXTRAORDINARY customer service so that they will be Independence Bank customers for LIFE. We understand the value of our customers and do not take that for granted. This is why each of our locations like to devote a day as “Customer Appreciation Day,” to show our customers how much they are appreciated. It’s just a small way for us to say thank you and have a little fun doing it.