Mind Your Manners

Manners are something we are taught at a very young age and it’s something that is carried with us throughout life. Although often as simple as your mother reminding you to say “Please” and “Thank You,” in the business world, it is also very important that we always practice good manners.

Some good business manners I follow are:

Always be polite to everyone – especially to your customers
Always use proper salutations and be respectful
Always return phone calls and emails promptly
Never raise your voice or use foul language
Always respect your customer’s privacy, in our business it’s the law
Always remember and use those magic words – PLEASE and THANK YOU!

On October 1^st, Independence Bank will host a FREE concert featuring Martina McBride and Jack Ingram at our newest signature location – Liberty Square in Henderson, Kentucky. Let me explain why we are doing this.

This concert isn’t about showing off a new building or bringing attention to ourselves, this is a “Thank You” to our customers and communities. We are very grateful for the many wonderful things the community of Henderson has bestowed upon the Independence Bank family and we want to return that back to the community. With times as they are, it seems appropriate to host a FREE community event that can take our minds and spirits away from these tough times. We can all come together and share a special moment such as this one that might help encourage us all to see tomorrow a little brighter. That is what this is all about.

In 2011, we directed the vast majority of our efforts to those in the greatest need: the hungry, the homeless, the children and those lacking true essential needs. In addition, we have led our communities in scholarships, built and funded Habitat for Humanity homes, raised thousands of dollars for charitable organizations such as the American Cancer Society and contributed heavily to economic development. We work very hard to be the best corporate citizen in our seven communities.

This concert is simply a THANK YOU! For without customer support and community patronage, every community endeavor that we set out to do would not be possible. YOU help make that possible and make a difference in the communities we serve each year.

From the bottom of my heart, I say THANK YOU and invite you to come celebrate with the entire Independence Bank family on October 1^st. For more information about the FREE concert, visit: www.soundsofindependence.com